FCCA AND THE HONDURAS INSTITUTE OF TOURISM HOST TRAINING SESSIONS IN ROATÁN TO PROMOTE EXCELLENCE IN TOURISM
Over 550 people who have direct contact with tourists attended the two workshops
ROATÁN, HONDURAS (April 27, 2009) – On April 21, the Florida-Caribbean Cruise Association (FCCA) joined together with the Honduras Institute of Tourism to host its first training sessions on the island of Roatán. The two workshops, one for transportation providers and one for all others with direct contact with tourists, were hosted with the support of the Port of Roatán and the local Municipality.
Adam Ceserano, Vice President of FCCA, hosted the two sessions. Approximately 295 taxi drivers, tour bus drivers and other transportation providers attended the “Caribbean Taxi Pride” workshop, and approximately 260 hotel workers, tour operators and others in the industry attended the “Service Excellence” workshop.
The Honduras Institute of Tourism approached the FCCA for support of these workshops in order to improve customer service for cruise passengers and other tourists visiting the island. Other programs are planned for later this year, including many workshops in other tourist destinations throughout the country.
At approximately 37 miles in length and 4 miles in width, Roatán is the largest of the Bay Islands of Honduras. The island welcomes over 400,000 cruise passengers annually, and is home to Royal Caribbean Cruises Ltd.’s Town Center at Roatán Port, Central America’s first combination cruise port and community center. For more information, travelers can call 1-800-410-9608, email firstname.lastname@example.org, or visit www.letsgohonduras.com.
The FCCA is a not-for-profit trade organization composed of 19 Member Lines operating over 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA’s mandate is to provide a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and to develop bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. For more information, visit F-CCA.com, the FCCA on Facebook, and @FCCAupdates on Twitter.