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FCCA Training & Outreach Program

Understanding the Cruise Industry and its dynamics is vital in today’s tourism mix, especially in view of the competition that the Caribbean tourism faces from other regions of the world. The FCCA has developed a series of workshops that are available to the Caribbean and Latin America, utilizing our research and information capabilities.


The FCCA Training workshops provide the industry’s Destination Partners with valuable information regarding today’s cruise passengers: their wants, needs and habits; enabling governments and business to
maximize the impact of cruise tourism in their country.


The FCCA Member Lines have for many years provided:



• Enhance your cruise services
• Improve your destination’s marketability
• Learn the L.A.S.T. principle
• Improve your customer service level
• Gain insight into cruise pax spending
• Learn up-to-date statistics


FCCA Service Excellence: “Cruise Passengers Equal Profits:” Workshop on the importance of excellent customer service and the economic impact of the cruise industry. It explains a customer’s needs and demonstrates the proper attitude required to deliver higher tourist satisfaction… thereby producing greater profits and converting cruise passengers into return stay-over guests. After all, a happy guest will return again and again. Ideal for anyone involved with customer service.


FCCA Taxi Pride: Entertaining and informative workshop geared toward taxi drivers, tour operators and vendors providing ground transportation. It focuses on five main areas: courtesy, professionalism, marketing, rules and safety.

FCCA/Aquila Shore Excellence Training: Two-hour workshop that enables tour operators and destinations to discover tools that will assist in reaching new levels of performance, productivity and profitability; build an action plan for exceeding the increasing expectations of the cruise lines; learn how shore excursions work, how the cruise industry operates and how to get your product in the hands of the right people; and minimize risk and emplace effective risk management.


FCCA/Aquila Tour Guide Excellence Training Course: Online international certification program that teaches participants what makes an excellent tour guide and the skills to turn that knowledge into a practical reality when guiding cruise shore excursions. The program involves six interactive sessions on cruise-specific topics, including: hospitality, service, research, presentation, preparation and risk management.


FCCA/Aquila Tour Operator Designation: Designation that signifies tour operators that meet the requirements for service excellence in the cruise industry.


FCCA Training Workshops FCCA Training Workshops



• Cleaning Beaches/Roads
• Hurricane Clean-up
• Community Projects

Hurricane Relief Hurricane Relief Beach Cleanup



The FCCA recognizes the importance of working with the communities in the Caribbean and Latin America. In collaboration between the FCCA and our destination partners, we are expanding to make our program available to each destination on a request basis.


Now is your chance to help us help you. The FCCA Outreach Program is designed around what each destination requests, ranging from any of the following projects below; plus if you have additional projects, please let us know. We are not limited to the projects listed.


• Cleaning Beaches/Roads
• Painting Schools-Hospitals-Orphanages
• Hurricane Clean up
• Crew Visiting Elderly
• Community Projects
• Hospital Volunteering
• Service Excellence Workshop
• Taxi Pride Workshop
• Minor Repair Projects


For more information about the FCCA outreach programs please contact Adam Ceserano at 954-441-8881 or via e-mail.

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