Understanding the Cruise Industry and its dynamics is vital in today’s tourism mix, especially in view of the competition that the Caribbean tourism faces from other regions of the world. The FCCA has developed a series of workshops that are available to the Caribbean and Latin America, utilizing our research and information capabilities.

The FCCA Training workshops provide the industry’s Destination Partners with valuable information regarding today’s cruise passengers: their wants, needs and habits; enabling governments and business to
maximize the impact of cruise tourism in their country.

The FCCA Member Lines have for many years provided:

TRAINING PROGRAMS

• Enhance your cruise services
• Improve your destination’s marketability
• Learn the L.A.S.T. principle
• Improve your customer service level
• Gain insight into cruise pax spending
• Learn up-to-date statistics

Service Excellence/Cruise Passengers Equal Profits Program: This workshop explains the importance that excellent customer service makes to your destination and what the cruise industry’s economic impact is. It explains a customer’s needs and demonstrates the proper attitude required to deliver higher tourist satisfaction… thereby producing greater profits and converting cruise passengers into return stay-over guests. After all, a happy guest will return again and again. Ideal for anyone involved with customer service groups of 50-200 people. (Approximately 2 1/2 hours)

Taxi Pride Program: This presentation is geared towards taxi drivers; it is also relevant to tour operators and vendors providing ground transportation to cruise passengers. The program includes the use of videos and workbooks to provide hands-on, entertaining and informative instruction with the overall objective of showing how to enhance customer service. The training focuses on three main areas: courtesy and professionalism, marketing, and rules and safety. Ideal For taxi drivers groups of 100-200 people. (Approximately 2 hours)

•Training is provided FREE by the FCCA and our Member Lines.
•There is a limited schedule so please reserve your month and days NOW.

ENVIRONMENTAL PROJECTS

• Cleaning Beaches/Roads
• Hurricane Clean-up
• Community Projects

FCCA OUTREACH PROGRAM

The FCCA recognizes the importance of working with the communities in the Caribbean and Latin America. In collaboration between the FCCA and our destination partners, we are expanding to make our program available to each destination on a request basis.

Now is your chance to help us help you. The FCCA Outreach Program is designed around what each destination requests, ranging from any of the following projects below; plus if you have additional projects, please let us know. We are not limited to the projects listed.

• Cleaning Beaches/Roads
• Painting Schools-Hospitals-Orphanages
• Hurricane Clean up
• Crew Visiting Elderly
• Community Projects
• Hospital Volunteering
• Service Excellence Workshop
• Taxi Pride Workshop
• Minor Repair Projects

For more information about the FCCA outreach programs please contact Adam Ceserano at 954-441-8881 or via e-mail.