The FCCA Member Lines have traditionally offered Training Programs to assist countries with handling the influx of tourists. These programs primarily focused on maximizing profits from cruise passengers in a variety of ways. Through the workshops, information is given on cruise passengers’ spending, spending habits and other insight to the destination in order to allow the advancement of the destination as a whole. The FCCA workshops include Service Excellent/Cruise Passengers Equal Profits Program, which explains the significance of customer service and demonstrates the proper attitude and other examples. The Caribbean Taxi Program also focuses on enhancing customer service through three areas: courtesy and professionalism, marketing, and rules and safety.
By educating the people on how to handle tourists, an eventual increase in tourism is seen through creating a better tourism product. This leads to a circular effect; the improvement of the destination leads to even more tourism. If things go right and no factors enter the equation, the cycle can keep repeating itself, which would lead to a much more prosperous nation. “The progression and betterment of the destination has always been our primary concern, and although this system has been successful over the past years, we have developed a new collaboration between the FCCA and our destination partners” said Micky Arison – FCCA’s Chairman and Carnival Corporation’s Chairman and CEO.
We have expanded the Outreach Program and are taking a more hands-on approach in assisting destinations. The FCCA recognizes the importance of working with the communities in the Caribbean, Latin America, and Mexico. In effort to provide the most tangible help possible, we are now making programs available to each destination on a request basis. Many projects have already been undertaken in effort to help the destinations. We understand how different needs develop, and we are ready for any task at hand. We simply need you to help us help you. We are willing to engage in activities that will benefit our partnering destinations in order to show our devotion and commitment. If you contact us with additional projects necessary for your area, FCCA, with the help of crew form our ships, we’ll attempt to help with the best of our ability. Below are some of the possible projects:
• Cleaning Beaches/Roads • Painting Schools-Hospitals-Orphanages
• Hurricane Clean up • Crew Visiting Elderly
• Community Projects • Hospital Volunteering
• Service Excellence Workshop • Minor Repair Projects
• Taxi Pride Workshop
Your destination is our priority, and we’ll help in any way possible to show its importance. For more information about the FCCA outreach programs please contact Adam Ceserano at (954) 441-8881 or at firstname.lastname@example.org.
The FCCA is a not-for-profit trade organization composed of 19 Member Lines operating over 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA’s mandate is to provide a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and to develop bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. For more information, visit F-CCA.com, the FCCA on Facebook, and @FCCAupdates on Twitter.